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- Customer Centric Corporate Restructuring by Mitchell Levy
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(Spring Comdex ECM Symposium, Covergsoft.com, WorkZ.com) - Tools to Ensure the Customer's Complete Satisfaction by Jeff Sheahan
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Customer Centric Corporate Restructuring
http://ecnow.com/top10trends2000.htm
ECMgt.com brought to you by ECnow.com
Your Link to Worldwide E-Commerce Developments
April 1, 2000 *3,500 subscribers* Volume 2, Issue 4
ECMgt.com Online: http://ECMgt.com
View this Issue: http://ecmgt.com/Apr2000
Print this Issue: http://ecmgt.com/Apr2000/full.issue.for.printing.htm
E-SERVICES
ToC
- FedEx Rolls Out Ground Shipping Option
- TRUSTe Cracks the Whip
- A Call for Universal Registration
- A Growing Business
- Seven Deadly E-Business Sins
- Credit Card Fraud Detection Portal Launches
- E-Tailers Deploy Customer Service Tools
- ASPs Open New E-Commerce Opportunities
- Why Outsourcing E-Commerce Makes Sense
----
FedEx Rolls Out Ground Shipping Option
Touting itself as a United Parcel Service alternative for ground residential
delivery, on March 14, FedEx Corp. will roll out its FedEx Home Delivery ground
service shipping packages for more than 100 catalogers. FedEx claims that the
new service can reach 50% of the U.S. population this year; it intends to reach
98% by 2004.
TRUSTe
Cracks the Whip
The Net privacy program scolds former licensee MotherNature.com
for 'inappropriate display of the TRUSTe seal.'
- The Industry Standard
- http://www.thestandard.com/article/display/0%2C1151%2C13238%2C00.html
A
Call for Universal Registration
A consistent I.D. would make on-line shopping
much easier for consumers.
A Growing
Business
Farmbid.com tries to give farmers everything they need.
Seven
Deadly E-Business Sins
The Bible has its Ten Commandments, and e-commerce
has its Seven Deadly Sins, according to a list released today by privately held
Polaris Consulting, a provider of e-business services.
- Computer Currents
- http://www.currents.net/newstoday/00/03/15/news13.html
Credit
Card Fraud Detection Portal Launches
CitX Corp. has announced plans to
launch a Web portal for businesses concerned about card processing fraud.
- Computer Currents
- http://www.currents.net/newstoday/00/03/20/news9.html
E-Tailers
Deploy Customer Service Tools
Drug Emporium is joining a growing band
of commerce sites adding search, answer and advice tools to help users navigate
sites - and ultimately to encourage them to stick around longer and make more
purchases.
ASPs
Open New E-Commerce Opportunities
Many software companies are looking
to develop new e-commerce-based sales channels by putting their programs on a
Web site and only charging customers to use them rather than selling them outright.
- E-Commerce Times
- http://www.ecommercetimes.com/news/articles2000/000310-3.shtml
Why
Outsourcing E-Commerce Makes Sense
Bottlenecks and bandwidth mean a long
wait to become operational.
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